Making your clients happy with your virtual assistance services is necessary. Not just providing them with excellent results but also showing them your qualities that are beyond the obvious. This means that aside from demonstrating your specific skills as a virtual assistant, but also making them feel the eagerness to keep hiring you again and again.
What are these characteristics that you need to have in order to be an effective freelance virtual assistant? Here are some of the most important ones.
1. Care about your client’s company. Caring for your client’s company as if it is your own can build trust, and can result to a long term relationship. This will make your client think that you will definitely do your best to make his business grow. Always remember to make the life of your client as easy as possible.
2. Reliability. Reliability as a virtual assistant is a must have. It is essential that your client can rely on you. If you are given a task, you must ensure that you work on it on your own without having your client remind and check on you from time to time. Because if not, you’ll definitely lose your client.
3. Flexibility. Clients really appreciate if you are flexible enough. If needed, checking and doing work sometimes during late at night or weekends, or reminding them when you don’t hear from them can be significant if this can make your client’s business become successful.
4. Integrity. Integrity is important as a virtual assistant. It is important to always make sure that you finish your task on or before the deadline. Delay is sometimes not avoidable but you need to communicate with your client ahead of time regarding the concern.
5. Resourcefulness. You don’t have to know everything but being resourceful is an advantage. You need to be an internet savvy. You need to take the initiative to search and to learn additional knowledge that can make you more effective and efficient at your job. Being able to answer most of your client’s basic questions, as well as give recommendation, helps you become a valuable virtual assistant.
5. Ability to multitask. This is one of the things that a hired virtual assistant must do especially for multiple clients. Make sure to let your client feel that they are your only client. You need to be organized and have good scheduling to keep your tasks all moving forward. This is critical and should be taken care of.
6. Kind personality. Being kind and friendly to your clients is a plus. Always stay positive no matter what the client will say to you. Show confidence even in the midst of crisis, and you will get the respect you need from your client.
Becoming a good virtual assistant is not just showcasing the specific marketable skills that you offer to your clients, but also showing them your qualities as a person. Make our industry proud. Be a fantastic freelance virtual assistant!
